Frequently asked questions:
How long does my dress take to make?
We usually take 9 - 12 weeks to make up dresses. We can also take rush orders though for a small fee where our team can make the dress in as little as 2 weeks.
What are your studio opening times?
We are open most days including evenings. Appointments to visit our studio are booked over email or over the phone.
I want to try on a sample dress at home, how do I do this?
We have lots of sample dresses to send out for home try ons. We just ask for a £100 deposit and postage costs. We also send samples worldwide.
Where is your studio?
Our studio is based in Harrogate, England.
Do you ship worldwide?
Can I try a dress on before I buy?
Yes, you can either visit our Bridal studio in Harrogate to try on dresses or we can send you samples in the post for you to try. You can also book an appointment at one of our stockists.
Do you do sizes or custom fitting?
All dresses are handmade to order especially for you in our studio in Harrogate. We can make them to your exact measurements or we can make it to your standard size. Most brides get their dress made to measure so that they have a super flattering fit. We do charge £100 extra for made to measure as we have to create a new pattern for it. We can also make custom alterations on the dress - so if you wanted longer sleeves or a train e.t.c. that is all possible.
How do I take my measurements if I can't visit your studio?
Just email us and we will send you instructions on which measurements we need and how to take them.
Do dresses include any bra or cups?
We can add bra cups to some our structured dresses but for ones like the Beach dress brides usually wear either no bra or a stick on bra/ custom made bra made by somebody else, we can recommend places to get these.
What is your return policy?
As all dresses are handmade to order especially for our customers we do not accept returns unless there is something wrong with the dress. We are here to help through the whole process and always ensure our customers are happy with their purchase and can help with any alterations e.t.c.
Do you make bespoke dresses?
Yes, we can create a dress to your design or we can come up with a design together. We have a huge range of fabrics to choose from and can work with you to create a one off dress especially for you.
If I love one of your dresses but would like something changing to the design is this possible?
Yes, as all designs are handmade to order, we can make any alterations to the design that you would like.